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General  terms of sale

Last update May 1st 2015

1.Conditions to order

You acknowledge   being 18 years old or more and to have legal capacity or parental authorization allowing you to order on this website.

The products sold on   website are  for lash extension professionals only.

You acknowledgde having followed and validated the training allowing you to practise this activity. You may be asked to provide a suitable evidence.

2.Confirmation of order

Your order will only be validated upon reception of payment :

-If you pay by credit card via Paypal, you will be notified by email when your payment is accepted

-If you pay by credit card via Hipay, you will be automatically redirected to a page of our website where you can find confirmation of your payment.

- If you choose to make a bank transfer, your order will be carried out only upon reception of your transfer.

We will inform you about the shipping of your parcel and your tracking number. It is however possible to modify your order until the date of shipping.

3. Prices and V.A.T.

The posted prices are in euros and do not include VAT and shipping costs.The VAT rate applicable in France is 20 %.
You can be exempt from French VAT in the following cases :

-     Your order is invoiced and sent to a EU country, but only if you mention your NIC in the delivery address

-     Your order is sent to a non EU country

-     Your order is sent  to the French overseas departments and territories.

4. Product availability 

The availability of the products is indicated on their description page.

If they happened to be unavailable despite our vigilance, you would be informed as soon as possible by email or by phone.

 5. Delivery

When  checking out your order, a list of carriers is suggested, with their prices and delivery times.

Any order validated before 1pm from Mondays to Fridays on working days, is  prepared and  delivered to the carrier the same day. 

For information purposes, here are the delivery times for mainland France : 

-          48 to 72 hours for : Lettre Max, Lettre suivie and Colissimo (reception from Monday to Saturday)

-          24 to 48 hours for EXAPAC (DPD) (reception from Monday to Friday)

-          2 to 8 days for MONDIAL RELAY (reception from Tuesday to Saturday)

-          The next day before 1 pm for TNT (reception from Monday to Saturday)

Important : only TNT guarantees a delivery before 1 pm the next day and refunds the shipping costs  in case of delay.


Every shipping we make has a tracking number which is sent to you by email so that you can track it on its way any time online. 

Colissimos, Lettres Max and Lettres suivies are delivered without a signature

If you are absent or if your mailbox is too narrow, the postman will usually leave the parcel at the nearest post office and leave a delivery note. You then have 15 days to collect it. If you don’t, it will be automatically returned to us.
In that case, and if you want a second delivery, you will have to pay for the new shipping.

On the other hand, it is our responsibility in case of loss by the post services.

But it is not our responsibility if the parcel gets lost when a confirmation of delivery has been acknowledged by the postal services. 

6. Customs duties

Any order placed and delivered outside of mainland France may be subject to taxes and customs duties. These are your responsibility and at your costs.

We advise you to get information and advice from the relevant authorities of your country.


7. Payment

You can pay by credit card via Paypal, by credit card via Hipay of by bank transfer.

Payment by credit card via Paypal is made when ordering and before shipping,  when all the information collected about the buyer has been checked and certified.

In case of a bank transfer, we advise you to mention the number of your order in your bank transfer form, and to inform us by email once your transfer has been made.


8. Returns

According to the law, you have a 14 (fourteen) day right of withdrawal while you can return your products.

You can download the withdrawal form HERE.


9. Guarantees and responsibility

In any case, you will benefit from the legal guarantee clauses relative to latent

We will not be liable if one of our  products happens not to be legally approved in the foreign country where  it has been   delivered .

The photos of the items  shown on our website are non-contractual.

10. Intellectual property and copyright protection

This website, or any part of this website, can’t be duplicated, copied, sold or exploited without our express and written authorization.

Any use of our logo, brand, designs or graphics in your own link  must have our express and written authorization.

11. Protection of personal data

We commit ourselves to the protection of your private data. All the data we have are dealt with strictly confidentially, according to our policy of personal data protection .


Respect of French and European regulations

In accordance with the Data Protection Act of 6 January 1978,(Loi Informatique et Libertés)

You have a permanent right to see, change or suppress your personal data.

You may exercise this right by contacting our Customer

Service at this address :





Protection of personal data


As a commercial website, we collect a certain amount of information needed to carry out orders. We always deal with this information with the highest confidentiality. The banking information you give is encrypted on your computer and will never circulate visibly on the Internet.

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